Website Hosting and Care Plans: Info & FAQs

You’ve invested time, money, and energy into creating and designing your website. You love it, your clients love it, and it’s generating business and revenue. You’re not finished with it, though. Now is the time to implement website care plan services to keep it running in tip-top condition.

Jump to   Benefits of a Care Plan  ·  FAQs  ·  Hosting & Care Plan Plans  ·  Terms of Services

The Benefits of Quality Website Hosting and Website Care Plans

As outlined in the article, Are Website Care Plan Services Necessary?, there are critical benefits:

1. Prevention of Hacks and Malware
   The number one cause of WordPress hacks and malware attacks is failing to maintain and update the website.
   Proper website hosting and qualified Care Plan services take care of this, ensuring as much as possible that your site will remain secure.
2. Required Updates Performed For You
   WordPress software, plugins, and themes need to be updated (and updated with care) to preserve the integrity, features, and safety of your website.
   A quality hosting and Care Plan provider performs all updates and testing for you, so you don’t even have to think about it.
3. A Systematic Process
   Unlike many care plan providers, Fat Cat Design Client Care Plans are carried out meticulously and methodically, to eliminate the chance for conflicts or site issues.
   You can read more about this here.
4. Peace of Mind
   You can rest assured your site is being monitored, scanned, backed up, and maintained; so you can keep doing what you know best (running your business) while all of this happens behind the scenes.
5. Malware Removal and Site Restoration
   If your site does become compromised, Fat Cat Design’s hosting and Care Plans provide malware removal and site restoration. However, it’s important to read Fat Cat Design’s Terms of Services.
6. Ongoing Monitoring and Scanning
   Your Care Plan provides you with continuous security scanning and uptime monitoring of your website.
7. Redundant Backups
   In addition to backups provided by the hosting service, your Care Plan provides secondary/redundant daily backups, along with backups-on-demand, so if anything needs to be reverted to a previous backup, it can be accomplished with one click.
8. Monthly Reports
   Your hosting and Care Plan provides you with regular and detailed reports outlining all maintenance services completed, along with a description of the results of all ongoing monitoring.
9. The Advantage of Having a Professional On Your Team
   Your Care Plan means you have the benefit of an experienced professional working to ensure your site is functioning and operating exactly as it should be to support you and your business.

Frequently Asked Questions and Terms & Conditions

• Can’t I just do this myself?
  • Theoretically, you can self-perform or DIY website maintenance. However, performing services that are unfamiliar to you can have disastrous consequences, and it would be more costly to hire someone to fix a broken site than it would be to be on a Care Plan. We encourage you to read more about this topic here.
  • Understand that if you’re not on a Client Care Plan, you will be responsible for your website’s backups, restoration, uptime monitoring, security scans, malware removal, software updates (theme, plugins, WordPress core), and performance monitoring. It can be a tedious, delicate, and time-consuming process and, if not managed and executed with care, could yield unfavorable results.
• Do your Care Plan packages include hosting?
  • Yes! Fully managed hosting is included with our Client Care Plans.
• Can I use your Care Plan services if my site is hosted somewhere else?
  • • Our current policy requires that Care Plan clients be hosted through Fat Cat Design. This policy protects and benefits you in two ways:
      • We have carefully vetted our hosting providers to ensure they meet our clients’ needs from a security and support standpoint, and support our clients’ ongoing care plan needs;
      • Together, your Fat Cat Design hosting services + your Fat Cat Design Care Plan services = a seamlessly integrated solution to protect and maintain your website.
• If I’m on a Monthly plan, do I have to renew every month?
  • • Nope. Monthly plans auto-renew and auto-invoice every month. Should you wish to cancel your monthly plan, please see the section below regarding our cancellation policy.
• Can I cancel anytime?
  • Fat Cat Design requires a minimum cancellation request notice prior to any renewal date for service cancellations, which you can review in our Terms of Services.
  • Prior to your hosting and maintenance plan termination date, you MUST move your site to a new hosting provider.
    • Please do not wait until the last minute. On the termination date your site will be removed from our hosting servers and Care Plan services, and your site and its content will be lost.
  • Once your website hosting and Care Plan services have been terminated, any tasks, corrective work, or site restoration after the cancellation of your Care Plan will require a prepaid consult fee outside of the cost of the requested work.
• Do you grant refunds?
  • No refunds are granted after your purchased package or service(s) have begun, unless otherwise specified and authorized by Fat Cat Design.  Please review in our Terms of Services for additional information.
• What if I want to change my Care Plan package or add features?
  • You can upgrade your plan at any time.
  • Requests for upgrades or custom plans may be sent to Fat Cat Design at admin@fcdesign.net.
• I want to sign up for a basic package, but you’re telling me I need a higher-level plan. What gives?
  • Good question! If your website has features or functionality that are not covered in one of the basic packages, we are likely to recommend a higher tier. For example, if your site sells products or services online, we would recommend a Care Plan for ecommerce sites.
• What if I want to customize my Care Plan package or tier?
  • We’re happy to create custom packages with add-on services for you. Just contact Fat Cat Design at admin@fcdesign.net with any specific needs you are seeking, and we will advise accordingly.
• How do I provide you with content updates?
  • For a streamlined process, we ask that you provide us with your content changes for the current month all at one time. Please provide it to us in the format we request (ie, Word doc), and upload the content to a location we specify (ie, Dropbox, Google Drive, project management tool of choice, etc.).
• If I don’t use my content update or consultation time this month, can I just roll it into the next month?
  • Unfortunately, no. Any unused time does not roll over to the following month. We encourage you to utilize those services regularly to keep your site content fresh. And since most companies or businesses are fluid entities, it’s important that your website adjusts and scales accordingly, so you can successfully continue to engage with your audience, clients, and potential customers.
• If I go over my content update or consultation time this month, can I just take it out of the next month’s allotment?
  • Unfortunately, no. If your updates or consult time is going to exceed what is included in your plan, the extra time will be invoiced separately.
• Do you fix everything, even if my nephew|cousin|coworker|company consultant|dog|cat messes something up?
  • Good question! If anyone other than Fat Cat Design or its subcontractors updates or modifies the website and/or website files, and said updates result in damages to the design, features, or functionality, or impairs the ability for the web pages to display or function properly, the time to repair the web pages will require a prepaid consult fee outside of the cost of the specific work required. Please review in our Terms of Services for additional information.
• Is it ok for me to share my website login details with my nephew|cousin|coworker|company consultant|dog|cat?
  • No! Please protect your login credentials with your life. Don’t share this information, and please don’t leave it on a post-it taped to your computer!
• Do you have a Terms of Services?
  • Yes! You may review it here.
• What’s the best way to reach out to you?
  • Our support team is here for you! Just send us an email at admin@fcdesign.net.